Frequently Asked Questions

To place an order, simply add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and billing information, and complete your purchase.

No, creating an account is not mandatory for placing an order. However, by creating an account, you can easily track your order status and view your order history.

Yes. Please note that orders can only be canceled in case you send us a request for cancelation within 24 hours after being placed. If you wish to cancel your order, please reach out to our customer service team at sales@fegrin.com as soon as possible.

• To apply a promo code:

• During the checkout process, you will find a field labeled “Promo Code”

• Enter the code in the respective field.

• Click “Apply” to see the discount reflected in your order total.

We offer worldwide shipping from the USA.

Orders are typically processed within 1-4 business days.

We provide a flat rate of $6.00 within the USA and $4.99 for orders within Australia. For international shipping, we offer a flat rate of $10.00.

Shipping within the USA usually takes 4-6 business days. Australia and International shipping may take 12-15 business days.

We accept returns within 7 days of receipt for a full refund, provided that the item is in its original condition and packaging.

To initiate a return, please contact us at sales@fegrin.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

Refunds are typically processed within 3-4 days of receiving the returned item.

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.

Yes, we prioritize the security of your payment information. We use industry-standard SSL encryption to protect your data.

No, we do not offer discounts after the order is placed. Please ensure to enter any promo codes or gift cards during checkout.

If you have any further questions, please feel free to contact us at sales@fegrin.com.